Team Building. . .in a call center

Based in wikipedia.. .

Team Building refers to a wide range of activities, presented to businesses, schools, sports teams, religious or nonprofit organizations designed for improving team performance. Team building is pursued via a variety of practices, and can range from simple bonding exercises to complex simulations and multi-day team building retreats designed to develop a team (including group assessment and group-dynamic games), usually falling somewhere in between. It generally sits within the theory and practice of organizational development, but can also be applied to sports teams, school groups, and other contexts. Team building is not to be confused with "team recreation" that consists of activities for teams that are strictly recreational. Team building is an important factor in any environment, its focus is to specialize in bringing out the best in a team to ensure self development, positive communication, leadership skills and the ability to work closely together as a team to problem solve.

Too good to be true, one reality that i noticed in call centers is that when we say team building it's more of a night out. Drinking session and karaoke; two things that call center employee won't miss in their team building.This defies the purpose of having a team building, how can one resolve a problem or a situation if all the team members are under the influence of alcohol?How can one voice out his/her feelings if everyone else is busy singing their lungs out?

As a leader i think this trend should not be followed, instead we should come up with activities that will make the team and all its member be on the same page. Set a particular goal. Resolve conflicts. Make the team as ONE!

Agenda for a team building should include

• Improving communication
• Making the workplace more enjoyable
• Motivating a team
• Getting to know each other
• Getting everyone "onto the same page", including goal setting
• Teaching the team self-regulation strategies
• Helping participants to learn more about themselves (strengths and weaknesses)
• Identifying and utilizing the strengths of team members
• Improving team productivity
• Practicing effective collaboration with team members

With all these things said, i think everything should be set for the team building. . .NOT pure fun, it's the best time to help and know each other as member of the group. üü